Computer, laptop & Windows problems
Slow computers, startup failures, Windows errors, crashes and hardware faults affecting individual users or the wider team.
Business IT Support Perth
Business IT Support Perth
When computers, email or the office network stop working, your team loses time. Microsys provides onsite and remote IT support for Perth businesses, from urgent troubleshooting to ongoing technology assistance.
Ad hoc business support: $165/hr including GST. One-hour minimum, then $82.50 per additional 30 minutes. Parts, licences and managed service plans quoted separately.
Perth small-business focus
Onsite & remote support
Clear hourly pricing · response target: one business hour
Local IT support for Perth small business
Business IT Support Perth Businesses Can Rely On
A technical fault can interrupt one employee or bring an entire office to a standstill. Microsys helps Perth businesses resolve computer, Microsoft 365, email, network, Wi-Fi and software problems with clear advice and practical support.
You can contact us for a one-off issue without committing to an ongoing agreement. If recurring faults, security risks or unpredictable support costs are becoming a concern, we can also discuss a more proactive approach through our managed IT services.
Support is available remotely for suitable software and account problems, or through onsite IT support across the Perth metro area when the equipment or office network needs hands-on attention.
Call 0478 552 226
What we handle
Common Business IT Issues We Solve
We investigate the underlying cause, explain the options and help your team get back to work.
Microsoft 365, Outlook & email issues
Help with sign-in failures, Outlook errors, email synchronisation, shared mailboxes, calendars and everyday Microsoft 365 problems.
Network, Wi-Fi & connectivity problems
Support for devices dropping offline, weak Wi-Fi coverage, slow connections and other business network problems.
Printer & scanner issues
Printers not connecting, print queue errors, scanning problems and general office hardware troubleshooting.
Software installation & troubleshooting
Installing, configuring and troubleshooting the business software and applications your team relies on.
New staff & office technology setup
Preparing computers, user accounts, email, software and connected devices so new employees or office locations can start properly.
What actually costs you money
Business IT support Perth owners ask for when things go wrong
Most small businesses do not have an IT problem until they do. Then it is the whole business that stops.
"Our IT person" is a staff member or a mate. It works until they are on holiday, leave, or are not sure what to do. Then nobody knows where the passwords, licences or backups are. We write that down for you so the business is not relying on one person's memory.
Email accounts with no second step. Most business email fraud we hear about starts with one stolen password on an account that had no multi-factor sign-in. Fake invoices and changed bank details follow. Turning it on takes minutes and it is one of the best things you can do. The Australian Cyber Security Centre has plain guidance for small business.
Backups nobody has tested. A lot of businesses think they have a backup. Few have ever restored from it.
Slow Wi-Fi and a network that "has always been like that". Dead spots, a cheap router or a hub shoved in a cupboard. Staff lose a little time every day and nobody connects it to the cost.
Old computers failing at the worst time. The accounts computer dies the week before BAS. A short checklist of what is ageing, and what to replace first, saves that.
No one to call. When something breaks you want a local person who already knows your setup, not a call centre. That is the point of business IT support in Perth done properly. Ad hoc support is $165 per hour including GST, and if you want someone looking after things before they break, ask us about managed IT.
Something not working right now?
Call us and tell us what's going on — we'll let you know how we can help.
Transparent pricing
Business IT Support from $165 including GST/hour
Our Business IT Support Perth service is available for one-off technical problems as well as ongoing assistance, with ad hoc support from $165 including GST per hour.
Business hourly rate
$165 including GST/hour
Our standard rate for ad hoc business IT troubleshooting, setup and support work.
Response time
1 business hour
We aim to respond to business support enquiries within one business hour during opening hours. This is an initial response target; appointment and resolution times depend on the issue and technician availability.
Ongoing support plans
Customised
Prefer predictable billing? Ask about a customised monthly or annual subscription plan.
This is our standard hourly rate for ad hoc business IT support. If your business needs ongoing monitoring and proactive maintenance rather than pay-as-you-go support, our Managed IT Services Perth may work out more cost-effective — see the comparison below.
Which is right for you?
Ad Hoc IT Support vs Managed IT
Not every business needs the same kind of IT support. Here's the difference, so you can pick what actually suits your business.
Pay as you go
Ad Hoc / On-Demand IT Support
Best if you need help with an immediate problem, don't need a full-time IT provider, and would rather pay for support only when you actually need it.
- No contract or ongoing commitment
- Support starts from $165 including GST/hour, with a response target of one business hour
- Ideal for occasional technical issues
- Onsite or remote, as needed
Ongoing & proactive
Managed IT Services
Better suited to businesses that want ongoing monitoring, proactive maintenance, regular support and broader IT management, rather than paying per issue.
- Ongoing monitoring and maintenance
- Problems addressed proactively, not just reactively
- Broader IT management for growing teams
- A better fit for larger or IT-dependent teams
What's included
What's Included
Flexible help for the technology your employees rely on every day.
IT troubleshooting
Practical diagnosis and fixes for computer, software and general technology problems.
Computer & laptop support
Help with desktops and laptops that are slow, misbehaving or not starting properly.
Microsoft 365 assistance
Support with Microsoft 365, Outlook, business email, user access and account configuration.
Network troubleshooting
Diagnosing and resolving network connectivity issues affecting your team.
Business Wi-Fi support
Fixing weak coverage, dropouts and general Wi-Fi connectivity problems in the office.
Printer troubleshooting
Getting printers and scanners connected and working reliably again.
Software & system setup
Installing and configuring the software and applications your business uses.
New office technology setup
Setting up new computers, devices and user accounts for your team or a new office.
Onsite assistance
Onsite technical assistance across the Perth metro area when hands-on investigation is needed.
Remote assistance
Secure remote troubleshooting for suitable problems that do not require a technician onsite.
Cybersecurity support
Practical assistance with device protection, account security and reducing common risks to your business. For independent guidance, visit the Australian Cyber Security Centre.
Backup & data protection
Help reviewing backup arrangements and protecting important business files against loss or device failure.
Why Microsys
Why Perth Businesses Choose Microsys
Support should reduce disruption, make costs understandable and give your team a clear place to turn when technology fails.
Genuinely Perth-focused
We work with small businesses across Perth, WA — not a generic national call centre.
Small-business focused
Our support is built around how small businesses actually operate, not enterprise IT departments.
Transparent hourly pricing
A clear $165 including GST/hour rate and a response target of one business hour, so you know what to expect before we start.
Advice matched to the problem
We focus on the issue affecting your business and recommend only the support or technology that is relevant.
One-off or ongoing, your choice
Call us for a single fix, or move to Managed IT Services when your needs grow.
Clear, plain-English communication
We explain what's wrong and what we're doing about it — no unnecessary jargon.
Business IT support near you
Servicing Perth small businesses
We provide onsite business IT support across the Perth metro area, and remote support Perth-wide. A few of the areas we cover:
- Perth CBD
- Joondalup
- Fremantle
- Rockingham
- Midland
- Victoria Park
- Subiaco
- Cannington
Don't see your suburb? Give us a call to check coverage, or send details through our contact page.
Good to know
Business IT Support Perth FAQs
Straight answers about costs, coverage and the type of support your business can request.
Business IT support (sometimes called ad hoc or on-demand support) is pay-as-you-go help for specific problems as they come up — from $165 including GST per hour, with a response target of one business hour. Managed IT services are an ongoing arrangement where we proactively monitor, maintain and support your systems for a regular fee, with monthly or annual plans available. If your business needs continuous monitoring and hands-off IT management, our Managed IT Services Perth may be a better fit.
Our core focus is Windows-based business environments, which is what most Perth small businesses run day to day, including Windows, Microsoft 365 and Outlook. If your office also has Mac devices as part of a mixed setup, get in touch and we can talk through whether we're the right fit for your environment.
Yes. We can help with new computer and laptop setup, Wi-Fi and network configuration, printer and scanner setup, and getting Microsoft 365 and user accounts configured correctly, so your office technology is ready to go.
Business IT support with Microsys starts from $165 including GST per hour, with a target initial response within one business hour during opening hours. If you'd prefer predictable billing, we can also put together a customised monthly or annual support plan.
We charge $165 including GST per hour for ad hoc business IT support, and aim to respond within one business hour during opening hours. For businesses that want more predictable costs, we can also arrange a customised monthly or annual subscription plan instead of paying per hour.
Yes. We provide onsite business IT support across the Perth metro area, as well as remote support for issues that can be resolved without a technician visiting in person.
Yes. Our ad hoc IT support is built for exactly this — call us when you need help, and we'll fix the problem. There's no contract and no obligation to sign up for ongoing support.
Yes. We help Perth small businesses with Microsoft 365 and Outlook issues, including email problems, sign-in issues, sync errors and general troubleshooting.
Yes. We troubleshoot business network and Wi-Fi connectivity issues, including devices dropping off the network, slow connections and general setup problems. For more complex or ongoing network needs, see our Network Support Perth service.
Talk to a local business IT support Perth technician
Contact Microsys for Business IT Support Perth companies can access remotely or onsite. Tell us what is happening, how many employees are affected and whether the issue is urgent.