Slow computers
Computers and laptops that have become slow, freeze up or throw errors are one of the most common calls we get. We find the cause and get things running smoothly again.
Perth's friendly local technicians
Home IT Support Perth
From a printer that won't connect to a family computer running slow, Microsys provides friendly, jargon-free home IT support Perth families rely on.
Friendly & jargon-free
We come to your Perth home
Clear pricing from $132 including GST/hr
Personal, local tech help
Home IT support Perth: personal tech help
Technology is supposed to make home life easier, but when the Wi-Fi drops out, a computer slows to a crawl, or a printer just won't cooperate, it rarely feels that way. Microsys provides home IT support for Perth residents who'd rather call a friendly local technician than spend an afternoon fighting with a settings menu.
We help with the technology every Perth household relies on: computers and laptops, home Wi-Fi and networks, printers, email and Microsoft 365, new device setup, smart TVs and other connected devices, software issues, viruses and malware, and getting photos and files backed up properly.
Support is available at your home or remotely, whichever suits the problem, with clear pricing agreed before we start and no confusing technical jargon along the way.
Get a fast quote
What we help with
Common Home IT Support Perth Problems
Perth households ask us for help with a huge range of everyday technology. Here's what comes up most often.
Printer problems
A printer that won't connect, won't print, or keeps dropping off the network is a classic home tech headache — and one we sort out regularly, over Wi-Fi or USB.
Wi-Fi & internet connection issues
Dead spots in the back room, drop-outs during video calls, or an internet connection that feels slower than it should — we track down the cause and get your home network working properly.
Email & Microsoft 365 setup
Email that won't sync, accounts you're locked out of, or Microsoft 365 that needs setting up across the household — we get your inbox and apps working properly on every device.
New computer & laptop setup
New laptop or desktop to set up? We configure it from scratch, transfer your files across, install what you need and connect it to your printer and network before we leave.
Smart TV & device connectivity
Smart TVs, streaming devices and other connected gadgets that won't join the network or talk to each other — we get everything connected and working together.
Home network problems
From routers that need resetting to a whole house of devices that need to talk to each other properly, we sort out home network problems at their source.
Software problems & virus removal
Software that won't open, error messages you don't understand, or a computer that's picked up a virus or malware — we diagnose the issue and get things working cleanly again.
Data transfer & backup setup
Moving files and photos to a new device, or setting up an automatic backup so they're never at risk — we make sure your important data is transferred safely and protected going forward.
Not sure if your problem fits the list? Give us a call — general technology help for the home is exactly what we do. Call 0478 552 226.
What we get called about
Home IT support Perth: the real problems
Most home calls are not a dramatic failure. They are small things that have been annoying someone for weeks.
The Wi-Fi that "just stopped". Nine times out of ten the internet is fine and the problem is the router placement, an old router, or a device that has decided not to reconnect. Restarting helps for a day, then it comes back.
A relative who got a scary call. Someone rings claiming to be from Microsoft, Telstra or the bank and asks for remote access. If a parent or grandparent has done this, switch off the computer and call us. You can also report it to Scamwatch.
Email and accounts that got hacked. Friends are getting odd messages from you, or you cannot log in. We help you get back in, change what needs changing and turn on the protections that stop it happening again.
The printer. Everyone has one that will not connect. It is usually a changed password, a new router or a driver update, not a broken printer.
New phone, new laptop, nothing transferred. Photos, contacts, passwords and email all need to move across, and it is easy to miss the one thing you needed. We do it with you so you are not left guessing.
Slow and "full of stuff". Years of pop-ups, extra toolbars and half-installed programs. Sometimes a clean-up is enough, sometimes an upgrade is better value than a new computer. We tell you which, before you spend anything. Home IT support in Perth from $132 including GST per hour, and we explain the cost before we start.
Need a hand with your home tech?
Call us or book online and we'll arrange a friendly, local technician — at your home or remotely.
Simple, reassuring process
How Home IT Support Visits Work
Getting help with your home technology is meant to be easy. Here's what to expect from first contact to a sorted, working setup.
1
Contact Microsys
Call or book online and tell us what's going on. No jargon needed — just describe it in your own words.
2
Explain the problem
We'll ask a few simple questions so we understand what's happening and roughly how long it's likely to take.
3
Arrange a time
We book a home visit, or remote session, at a time that suits your household — same-day is often possible.
4
We get to work
A friendly technician provides the help you need, working efficiently since our pricing is time-based.
5
Fixed & explained
We explain what was wrong and what we did, in plain language, plus practical tips to avoid it happening again.
Transparent pricing
Home IT Support Pricing
Home IT support starts from $132 including GST per hour, billed in 30-minute increments. We'll always talk you through the likely time involved before we start.
Home visit
$132 including GST/hr
Our starting rate for home IT support, billed in 30-minute increments after the one-hour minimum. The exact cost depends on the work involved.
Remote support
Same rate
Many issues can be solved quickly online at the same hourly rate — we'll always suggest whichever option is faster and better value for you.
30-day guarantee
Included
Every home job is backed by our 30-day workmanship guarantee, at no extra cost.
Pricing shown is for time on the job and doesn't include the cost of parts, software or hardware where these are needed. We'll always confirm scope and likely timing with you before starting work.
Why Microsys
Why Choose Microsys for Home IT Support?
We've built our reputation on patient, practical help for Perth households. Here's what you get every time.
Friendly, jargon-free help
We explain things in plain English, at your pace, without making you feel talked down to.
Genuinely local to Perth
We're a Perth-based team who understand local homes, local internet providers and local suburbs.
Practical solutions
We focus on fixing the actual problem, not upselling things your household doesn't need.
Clear, upfront pricing
You'll know the hourly rate and roughly how long a job will take before we start.
Professional IT experience
Our technicians work across home and business IT, so household setups are second nature.
Help with everyday technology
From the family computer to the printer and the smart TV, we help with the tech Perth homes actually use.
Patient explanations
We're happy to explain things more than once until you feel confident, not just rushed.
On-site assistance where it helps
Some jobs are best done in person — we visit your Perth home when that's the better option.
Trusted by Perth locals
What our customers say
So patient with my mum and her new tablet. Set everything up and showed her how to video-call the grandkids.
Fixed our Wi-Fi so it finally reaches the back of the house and set up the new printer. Friendly, quick and great value.
Came to our home, cleared a nasty pop-up problem and explained everything in plain English. Highly recommend.
Good to know
Home IT Support Perth Questions
Answers to the questions Perth homeowners ask us most about home IT support.
Our home IT support covers the everyday tech problems Perth households run into — slow computers, printer and Wi-Fi issues, email and Microsoft 365 setup, new laptop or computer setup, smart TV and device connectivity, home network troubleshooting, software problems, virus and malware removal, data transfer, and backup setup. If it's a household tech problem, we can usually help.
Home IT support starts from $132 including GST per hour, billed in 30-minute increments after the one-hour minimum. The exact cost depends on what needs doing, and we'll always talk you through the likely time involved before we start.
Yes. A Microsys technician can come to your Perth home to sort out your computer, network or devices on the spot. For some issues, remote support is quicker and just as effective — we'll recommend whichever suits your situation.
Yes. We troubleshoot dead spots, drop-outs and slow Wi-Fi, and can set up or reposition your router or mesh system so every room in the house gets a reliable connection.
Yes. We set up new laptops and desktops from scratch, including transferring your files and photos, installing software, connecting printers and other devices, and setting up email and Microsoft 365.
Yes. Printers that won't connect, won't print, or keep dropping off the network are one of the most common things we're asked to fix, whether over Wi-Fi, USB or through a home network.
Yes. We remove viruses, malware and adware, tidy up the after-effects, and set up sensible protection so your computer is less likely to pick up something similar again.
Yes. We offer onsite home visits across the Perth metro area as well as remote support for issues that don't need a technician on site.
Home IT support is billed at $132 including GST per hour, in 30-minute increments. Straightforward jobs are often done inside the first hour, while larger jobs — like setting up a whole household of new devices — take longer. We'll give you a realistic idea of time before we begin.
More ways we can help
Related Services
Home IT support pairs well with these other Microsys services for Perth homes.
Internet & Wi-Fi Setup
Get reliable coverage in every room of your Perth home.
Explore Wi-Fi setup →Computer Repairs Perth
Same-day repairs for desktops and laptops that have stopped behaving.
See computer repairs →Virus & Malware Removal
Safely remove infections and secure your devices afterwards.
View virus removal →Onsite IT Support
A technician comes to you for hands-on help at home.
Learn about onsite support →Slow Computer Repair
Speed up a sluggish PC or laptop without replacing it.
See slow computer repair →Printer Repair & Setup
Printer offline or refusing to connect? We sort it at home.
Explore printer help →Mac Repairs
Help for MacBooks and iMacs, from slow starts to software faults.
View Mac repairs →Setting up a new laptop? See our laptop repairs Perth page, or if you're worried about lost files, our data recovery service can help.
Need home IT support in Perth?
Call a friendly local Perth team and book a home visit, or get remote help the same day — with clear $132 including GST/hr pricing and a 30-day guarantee.