IT Support FAQs Perth
These IT support FAQs Perth customers ask us most cover pricing, how long repairs take, what happens if we cannot fix something and how to book. If your question is not here, call us on 0478 552 226.
How much does computer support cost?
Home IT support is $132 including GST per hour. Business IT support is $165 including GST per hour. Both have a one-hour minimum, followed by 30-minute increments. Additional half hours are $66 including GST for home customers and $82.50 including GST for business customers. Parts, fixed-scope repairs and specialist data recovery are quoted before we proceed. See our pricing page for details.
Do you offer onsite, remote and drop-off support?
Yes. We can visit homes and businesses across Perth, solve suitable problems remotely, or arrange a device drop-off. We will recommend the most practical option after hearing what is happening.
Do you charge extra for same-day jobs or weekends?
No. There is no same-day charge and no weekend surcharge. Home support is $132 including GST per hour and business support is $165 including GST per hour, whatever day you book. We are open Monday to Saturday 8am to 7pm and Sunday 8am to 2pm.
Which Perth areas do you service?
Microsys serves the greater Perth metropolitan area. Check the service areas page or call us if you are unsure whether we cover your suburb.
How long does a typical repair take?
Many software and setup problems can be resolved in one appointment. Hardware faults, parts orders and complex recovery work can take longer. We will explain the likely timeframe before starting.
What happens if the problem cannot be fixed?
Our policy is no fix, no fee, and we also give a full money-back guarantee. We refund you in full if we cannot fix the problem and also if you are not satisfied with the work. We will still explain what we found and the sensible next options.
Is there a guarantee on repairs?
You have a full money-back guarantee if we cannot fix the problem or you are not satisfied. Completed repair work also includes a 30-day workmanship guarantee, while manufacturer warranties continue to apply to eligible parts and devices.
Do you support businesses as well as home users?
Yes. We provide one-off business IT support, ongoing managed IT services, cyber security and network support. Home users can view our residential support options.
Can you help with slow computers, Wi-Fi and data transfers?
Yes. Common jobs include slow laptops, startup problems, malware removal, Wi-Fi drop-outs, new computer setup, backups and moving files to a new device. Start with the service page that matches the problem or contact us for guidance.
What should I do before a repair?
If possible, note any error messages and bring relevant chargers or passwords. Do not keep restarting a failing drive or install random repair tools, as that can make recovery harder. Our repair checklist has a simple preparation list.
More IT support FAQs Perth customers ask
Is it worth repairing my computer or should I replace it?
It depends on the age of the machine and what has failed. A slow computer with a good processor often just needs a new SSD or more memory, which costs far less than replacing it. A ten-year-old laptop with a dead motherboard is usually not worth fixing. We will tell you honestly which side of the line yours is on before you spend anything. See our computer upgrades page for what can be improved.
Why is my computer so slow?
Rarely one thing. The usual causes are an ageing hard drive, too little memory, too many programs starting with Windows, a full disk or unwanted software. Malware is a cause sometimes, but it is not the first thing to assume. We check the drive health, memory and startup load before recommending a fix.
I got a pop-up or phone call saying my computer is infected. Is it real?
Almost certainly not. Windows and your browser do not display a phone number for you to ring, and Microsoft does not cold-call people about viruses. Do not call the number or let anyone connect remotely. Close the browser, restart the computer and call us if the warning keeps coming back. You can report scams to Scamwatch. See our virus and malware removal page for more.
Can you recover deleted or lost files?
Often, yes, but it depends on what happened to the drive. Stop using the computer straight away, because new data can overwrite the old. We will tell you what is realistically recoverable before you commit to anything. More on our data recovery page.
Do you work on Macs as well as Windows computers?
Yes, for common laptop faults and setup. Tell us the model when you call so we can confirm before you bring it in.
Do I need to back up my files before a repair?
If you can, yes. We take care with your data, but a backup is the only real protection against a drive that fails during repair. If you cannot back up, tell us and we will talk it through before starting. We can also set up data backup afterwards so it is not a worry again.
How do I book?
Call 0478 552 226 or book online. Tell us what device you have, what went wrong and whether you prefer onsite, remote or drop-off support.