Wi-Fi is unreliable in the apartment
Building interference and shared networks are the common causes. We check the channel and router position.
If you work nights, weekends or event days, a repair that needs a 9am appointment is no use. We offer evening and weekend bookings so tech support fits the way you actually live.
Burswood has a lot of residents who work in hospitality, events, security and other jobs that do not follow office hours. For them, tech help that only runs from nine to five is almost the same as no help.
We cannot promise midnight visits, but we do open until 7pm on weekdays and Saturdays, and Sunday mornings. Many of our Burswood customers book a late afternoon or a Sunday slot after a shift.
If you live in an apartment, tell us when booking. Building access, visitor parking and lift bookings affect how smoothly a visit goes, and a quick note saves everyone time. Our onsite IT support page explains how visits work.
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The sort of problems that crop up in compact living.
Building interference and shared networks are the common causes. We check the channel and router position.
A worn battery or background apps. We check which and give you a price.
Network names and passwords trip people up. We set it up cleanly.
We look at the Wi-Fi, peripherals and desk set-up even when the device itself is locked.
Overheating and full drives are common. We service and tidy it.
Hang up and call the number on your card. If you clicked or shared anything, bring the computer for a check.
Three steps, with flexibility built in.
Send a few windows that suit, including evenings and Sundays.
We confirm a time and tell you what to have ready, such as device passwords and building access.
We repair, check it works and leave you with a short summary.
The things apartment residents ask us for most.
Better signal in compact spaces. See Wi-Fi setup.
Slow, broken or overheating machines fixed. See laptop repairs.
Everything connected and working for everyone in the household.
Checks and clean-up after suspicious calls, links or pop-ups. See virus removal.

In a block with dozens of routers, everyone competes for the same few Wi-Fi channels. The result is slow speeds in the evening when everyone is online.
Changing the channel and moving the router away from walls and kitchen appliances often makes a noticeable difference. In many cases, switching to the 5 GHz band helps even more.
We check which channels your neighbours are using and pick a clearer one, which costs nothing and often solves the problem.
Evening and Sunday bookings are charged at the same rates as weekdays.
Evening and Sunday visits do not carry a surcharge.
For residents and personal devices. One-hour minimum, then 30-minute blocks.
For home-based business and sole traders. One-hour minimum, then 30-minute blocks.
Parts are quoted separately. See the pricing page for the full list.
We also visit these nearby suburbs.
Answers for residents with irregular hours.
Send us a few windows that suit and a note about the problem.
