A pop-up says to call a number
Real warnings from Microsoft or Apple do not ask you to phone anyone. Close the browser and do not call.
Computer Repairs Lockridge WA 6054
Computer Repairs Lockridge and Help After a Scam
Pop-ups saying your computer is infected, a phone call from someone claiming to be from your bank, an email you are not sure about. We will check the computer and help you feel safe using it again.
✓ Scam and virus clean-up✓ Patient, plain-English help✓ 30-day guarantee on workmanship and parts
Safer computing
If Something Felt Wrong, Check It Early
Scams are more convincing than they used to be. A fake support call sounds professional, a fake bank message looks right and a pop-up can lock a browser in a way that feels very serious. People who fall for them are not careless. The tricks are designed to work.
If you have clicked, called or allowed someone remote access to your computer, the sensible next step is to stop using it for anything sensitive and give us a ring. We can check whether anything has been installed, clean it up and talk through what else needs attention.
Some things are not on the computer. Banking, email and identity matters need to be handled with the relevant organisation, and we will say so honestly. For the device side, our virus and malware removal service covers the clean-up.
Get a Safety Check
Warning signs
Signs Something May Be Wrong
If any of these apply, it is worth getting the computer checked.
Someone had remote access
If you let a stranger control your computer, it needs a proper check and password changes.
The computer is suddenly slow
Unwanted software running in the background can slow everything down.
The browser keeps changing
New home pages, strange search results or extra toolbars suggest unwanted software.
Emails sent that you did not write
Your account may have been accessed. Passwords and settings need checking.
You gave out card or login details
Contact your bank straight away, then bring the computer to us.
What we do
Check, Clean, Then Explain
We keep it calm and clear.
1
Check for remote access and unwanted software
We look at what is installed and running, and remove anything that should not be there.
2
Secure the computer
Updates, protection and settings brought up to date.
3
Talk through next steps
We tell you which accounts to check and who to contact, and how to spot the next scam.
Services in Lockridge
Help to Feel Safe Again
The things we usually do together.
Virus and malware clean-up
Removing unwanted software and restoring normal operation.
Slow computer fixes
Getting an older machine running comfortably again. See slow computer repair.
Email and account help
Setting up two-step sign-in and a password manager so accounts are better protected.
One-on-one lessons
Patient help with email, video calls, photos and online banking basics at home. See home IT support.
Staying safe
How to Spot a Fake Call or Message
A real bank or company will not ask you to log in to a link in a text, read out a code you just received or install software so they can fix something. If a call asks for any of those, hang up and ring the number on your card or bill.
Be wary of anything urgent. Scammers want you to act before you think. A genuine problem can wait five minutes while you check.
If you are not sure, ring us. We would much rather you ask than guess.
Honest cost
What Safety Checks Cost
You will know the rate and the likely time before we start. If we need longer, we ask first.
Phone advice
Free
If you are unsure whether something is a scam, ring and ask. We will tell you what we think.
Home customers
$132 including GST/hr
For home computers and lessons. One-hour minimum, then 30-minute blocks.
Business customers
$165 including GST/hr
For small businesses and home-based work. One-hour minimum, then 30-minute blocks.
See the full pricing page. Software or replacement hardware is quoted separately.
Nearby
Also Covering Around Lockridge
We make home visits across these suburbs.
Safety questions
Lockridge Computer Safety FAQs
Questions we hear after scam attempts.
Turn off the computer and call us. We will check it, remove anything unwanted and advise which passwords and accounts to secure.
No. Contact your bank immediately. We deal with the computer side.
Almost never. If a pop-up tells you to call a number, it is a scam. Close the browser.
$132 including GST per hour for home work with a one-hour minimum, then 30-minute blocks. Business work is $165 including GST per hour.
Yes. We take our time and explain in plain English. Ask us to repeat anything.
Yes, there is a 30-day guarantee on workmanship and parts.
Want to Feel Safe on Your Computer Again?
Call us. We will talk through what happened and what to do next.