The till or POS keeps freezing
Often a slow computer, a failing drive or a weak network connection. We find which.
Computer Repairs Guildford WA 6055
Computer Repairs Guildford for Shops, Cafes and Small Offices
When the till freezes mid-service or the card machine drops its connection, you cannot wait until next week. We look after the small-business tech behind the counter.
✓ POS, Wi-Fi and printer support✓ Rates quoted before work✓ 30-day guarantee on workmanship and parts
Hospitality and retail
Tech That Fails During Service Costs You Customers
A small shop or cafe has less room for tech problems than most businesses. A dead point-of-sale terminal at lunchtime means walked-out customers, not just inconvenience. A printer that will not print dockets slows the whole kitchen.
Many Guildford premises are in older buildings, and old buildings are rarely kind to modern networks. Thick walls, awkward cable runs and a router in the back office mean the till at the front gets a poor connection. We have seen that problem often enough to know where to look first.
We keep the work practical: stabilise the connection, make sure the devices behind the counter are reliable, and tidy up the setup so the next problem is easier to solve. Our business IT support page explains how ongoing help works if you want it.
Talk to Us About the Shop
Behind the counter
Problems Small Shops and Cafes Run Into
The sort of fault that interrupts trade.
Card terminals lose connection
Weak Wi-Fi or a faulty network setup. We check signal strength where the terminal sits.
Dockets will not print
Usually a printer address change or driver fault. We fix it and stop it recurring.
Wi-Fi works in the office but not the front
Thick walls and distance. We look at access points and cabling options.
Staff share one login
A risk and a nuisance. We can set up separate accounts and sensible access.
Customer-facing Wi-Fi is mixed with business systems
It is safer to separate them. We can set up a guest network.
Our approach
Fix It, Then Stop It Happening Again
We try to reduce repeat call-outs.
1
Find the pattern
When does it happen? Which devices? Where in the premises? That points us to the cause.
2
Fix the cause
Hardware swap, network change or settings repair, based on what we find.
3
Leave notes
A short summary of what we did and where things are, so the next person is not guessing.
Services in Guildford
Business Tech for Small Premises
The jobs we most often do for shops and cafes.
Point-of-sale and computer repairs
Tills, tablets and counter computers kept running. See computer repairs.
Wi-Fi and network improvements
Better signal across the premises and a separate guest network. See Wi-Fi setup.
Printer and label printer set-up
Docket, receipt and label printers connected and reliable.
Security cameras
Fitting and setting up cameras that you can view from your phone. See CCTV installation.
A practical point
Why Wi-Fi Struggles in Older Buildings
Solid brick, plaster and old metal fittings absorb Wi-Fi signals far more than modern plasterboard. A single router in the back room often cannot cover a whole premises.
The fix is usually not a stronger router. It is placing the signal where it is needed. A wired access point near the front counter often beats several wireless extenders daisy-chained together.
Where running cable is difficult, there are other options. We look at the building, not just the router, before recommending anything.
Straightforward rates
What Support Costs
Rates are fixed and quoted up front. Hardware is priced separately before you approve it.
Quick check
Start here
We assess the problem and tell you what we think the fix involves.
Home customers
$132 including GST/hr
For personal devices at home or in a mixed-use home business. One hour minimum, then 30-minute blocks.
Business customers
$165 including GST/hr
For shops, cafes and offices. One hour minimum, then 30-minute blocks.
Cabling and hardware are quoted before work starts. Full rates are on the pricing page.
Around the area
Also Covering Near Guildford
We visit businesses and homes in these suburbs too.
Shop and cafe questions
Guildford Business IT FAQs
Common questions from small premises.
Where possible, yes. Tell us your quiet times and we will see what we can arrange within our opening hours.
We can repair the computers and networks they run on and help with connecting printers and terminals. For software-specific issues, your POS provider may need to be involved too.
Often yes. We look at where signal is needed and suggest access points or cabling to suit.
$165 including GST per hour with a one-hour minimum, then 30-minute increments. Home rates are $132 including GST per hour.
Yes. We install and configure cameras and show you how to view them on your phone.
Yes, we guarantee our repairs and parts for 30 days.
Keep the Shop Running Smoothly
Tell us what is failing and when it happens. We will find the cause and give you a price.