Account created with wrong age
Hard to change later. We set it right.
A new tablet under the tree and no idea how to make it safe for a ten-year-old. We set up gift devices with accounts, limits and updates so the fun starts without the worry.
The first hour with a new device matters. An account made in a hurry, no screen-time limits and missed updates cause most of the problems we later fix.
We create the right type of account for the child or adult, switch on parental controls where they are wanted, install updates and add the essentials.
Then we show everyone how it works and what to do if something goes wrong. Related help: cyber security.
Book a Set-Up Visit
Typical post-holiday calls.
Hard to change later. We set it right.
Time limits and filters.
Installed before first use.
Data moved safely.
Router and password checks.
Automatic backup on.
Three steps.
Age and sharing settings.
Updates, limits and security.
A quick tour.
What we set up.
Ready to use. See computer repairs.
Sensible limits. See cyber security.
From the old device. See data backup and transfer.
Strong signal in the bedroom. See Wi-Fi setup.

Many safety features depend on the age entered at sign-up. Getting this wrong can lock features or remove protections.
Use the real date of birth, and keep the adult account separate.
If it has already gone wrong, ask us before you start over.
You pay a clear hourly rate and we agree any parts with you first.
Give us the short version and we will point you in the right direction.
For personal devices and home networks. One-hour minimum, then billed in 30-minute blocks.
For small businesses and offices. The first hour is the minimum, then 30-minute blocks.
Any parts are priced separately and agreed up front. Rates are listed on the pricing page.
These suburbs are close by and we visit them too.
What parents ask.
Tell us which devices and who will use them.
