Video calls freeze or drop
Often Wi-Fi congestion, a poorly placed router or a busy network. We test and improve it.
Computer Repairs Wilson WA 6107
Computer Repairs Wilson for Remote and Hybrid Workers
Your video call freezes, the VPN drops, the second monitor goes black. For people working from home, tech problems are work problems. We keep your setup reliable.
✓ Home office specialists✓ Laptops, docks, Wi-Fi and headsets✓ 30-day guarantee on workmanship and parts
Working from home
A Home Office Needs the Same Reliability as an Office
Working from home exposes every weak point in your tech. Wi-Fi that is fine for streaming drops out during a video meeting. A laptop that copes with email struggles with three screens. A headset that worked yesterday suddenly picks up nothing.
Many people in Wilson are in exactly this position: a company laptop, a desk in a spare room and no IT department down the hall. When something breaks, it is you who loses the afternoon.
We help with the part that is within your control: your network, your home setup and personal or small-business equipment. If your device belongs to an employer, we will not touch locked settings, but we can usually still sort out the Wi-Fi, peripherals and desk set-up around it. See our home IT support for more.
Book a Home Office Visit
Typical problems
Where a Home Office Lets You Down
Most of these are about the connection, not the computer.
The VPN keeps disconnecting
Can be Wi-Fi, a router setting or the connection itself. We look at each in turn.
A second monitor will not display
Cable, port or driver problems. We check and set up the layout correctly.
The docking station is flaky
Power, firmware and cable issues are common. We test them one by one.
Headset or webcam not recognised
Driver or permission settings usually. We sort it so meetings start on time.
Laptop overheats on a desk
Poor airflow and long hours. We check cooling and suggest stands or fan cleaning.
What we do
Testing the Setup Like You Use It
We check it works under working conditions.
1
Walk through your day
What do you do on the computer, and when does it go wrong? That tells us where to look.
2
Test the weak spots
Wi-Fi speed in your room, a call, an external monitor and a long session if needed.
3
Fix and confirm
We make the change and run the same test again, so you know it is solved.
Home office services in Wilson
Help for the Remote Worker
The services most home workers need.
Wi-Fi and router improvements
A stable connection in the room you work in. See Wi-Fi setup.
Laptop repairs
Screens, batteries, keyboards and overheating for personal or business laptops. See laptop repairs.
Monitor, dock and peripheral set-up
Screens, keyboards, webcams and headsets connected and configured.
Backups and security
So a spilled coffee or a bad link does not wipe out a week of work.
A quick improvement
Plug In for Important Calls
If your desk is near the router, a network cable beats Wi-Fi every time for video calls. It is not glamorous, but it removes a whole category of dropouts.
If the router is too far, there are options such as powerline adaptors or a wired access point. We will look at your house and suggest what fits.
Even small changes, like moving the router off the floor or out of a cupboard, make a difference. We check these before recommending new equipment.
Clear costs
Home Office Support Pricing
The same rates apply whether you are an employee, contractor or business owner. Which one fits depends on how you use the equipment.
Remote first
Quick look
For some issues we can check settings remotely before you commit to a visit.
Home customers
$132 including GST/hr
For personal equipment and home-use laptops. One-hour minimum, then 30-minute blocks.
Business customers
$165 including GST/hr
For business use, contractors and sole traders. One-hour minimum, then 30-minute blocks.
Equipment is priced separately. Full details on the pricing page.
Close by
Also Covering Around Wilson
We visit these nearby suburbs often.
Work-from-home questions
Wilson Home Office FAQs
Questions from people working at home.
If it is employer-managed, you may need their IT team for software changes. We can usually help with hardware, Wi-Fi and the set-up around it.
Weak Wi-Fi, congestion or a distant router are common reasons. We test it and suggest the simplest fix.
Yes. We connect it, set the display layout and make sure it works reliably.
Home rate is $132 including GST per hour, business rate $165 including GST per hour, each with a one-hour minimum and then 30-minute increments.
Yes. We can suggest webcams, headsets and docks that suit your use and budget.
Yes. Our workmanship and parts carry a 30-day guarantee.
Get the Home Office Working
Describe what drops out or fails, and when. We will find the cause and give you a plan.