Printer shows offline
The classic. Usually a network or driver problem, and normally quick to fix.
Printer repair and setup in Perth
Printer repair and setup in Perth: offline, jammed or won't connect
Your printer says it's offline, jams on every page, or has stopped talking to your WiFi. We come to your home or office across Perth, or fix it remotely, and get it printing again. No call-out fee.
No call-out fee No fix, no fee 30-day workmanship and parts guarantee
Printers are annoying
Most printer problems are fixable
A printer that worked yesterday and won't today is almost always something simple. A WiFi change, a Windows or Mac update, a driver that's gone out of date, or a print queue that's stuck. The tricky part is knowing which, and that's our job.
We set up new printers too: unboxing, connecting to WiFi, installing it on every computer and phone in the house, and checking scanning works. We work with the common brands such as HP, Canon, Epson and Brother.
If the printer has had it, we'll say so. Cheap inkjets aren't always worth repairing, and we'd rather tell you that than bill you for the time.
What we fix
Printer problems we sort out
Won't connect to WiFi
After a new router, a password change or a power cut, printers often drop off the network. We reconnect it properly.
Paper jams and feed problems
We clear the jam, look for the cause, and tell you if the printer needs more than a clean.
Blank or streaky pages
Could be ink, clogged heads or settings. We work out which before you buy more cartridges.
Scanning or copying not working
Scan-to-computer and scan-to-email stop working a lot. We get it going again.
New printer set-up
We install it, connect it to your network and add it to your computers, laptops and phones.
How it works
Back to printing in four steps
1
Tell us the problem
The make, the model and what the printer says. A photo of the error helps.
2
Remote or onsite
Software and network faults can often be fixed remotely. Otherwise we visit.
3
We fix and test
We print and scan test pages before we finish.
4
Pay for the time
You pay the hourly rate for time on the job. No fix, no fee.
Why call us
Home or office, it just works
No call-out fee
Home visits are $132 per hour including GST, with a one-hour minimum. Business is $165. No travel charge and no weekend surcharge.
Remote option
If it's software, we can often fix it over the internet without a visit.
We fix the network too
Plenty of printer problems are really WiFi problems. We sort the whole thing out.
Plain English
We explain what went wrong and how to stop it happening again.
Honest advice
If a new printer makes more sense, we'll say so and help you choose.
30-day guarantee
On workmanship and parts.
Printer won't print?
Call 0478 552 226 or send an enquiry. Hourly rates are on the pricing page. No fix, no fee.
Good to know
Printer repair and setup FAQs
Related: onsite IT support, WiFi setup and home IT support.
Usually the printer has lost its network connection, or the computer is using the wrong port or driver. It often follows a router change, an update or a power cut. We reconnect it and test it.
Yes. We unbox it, connect it to your WiFi, install it on your computers and phones, and check scanning works.
No. There's no call-out fee and no weekend surcharge. Home visits are $132 per hour including GST with a one-hour minimum. Business visits are $165.
Often, yes. Driver, network and settings problems can usually be fixed over the internet. If it's a physical fault, we'll tell you.
Sometimes not. For cheap printers, a repair can cost more than a replacement. We'll give you an honest view.
The common ones, including HP, Canon, Epson and Brother. If you're unsure about yours, ask us.
Printer playing up? Let's get it printing
Tell us the make and what it's doing, or call 0478 552 226. We come to you across Perth or fix it remotely.